We are always happy to reschedule an appointment free of charge. If you need to cancel your appointment, please provide us with at least 24 hours’ notice.

At our discretion, a $65 cancellation fee applies to all appointments cancelled within 24 hours of your scheduled time.

A 50% deposit will be requested upfront before work commences for all jobs valued at over $1000.

We understand importance of leaving your home or business just the way you like it. This means we will ensure the site is safe, and secure any doors or windows we have opened. We will clean up any project-related mess (unless instructed otherwise).

We invest in stocking the vehicle to maintain a reasonable amount of frequent-use items. From time to time our we may need to leave the site to purchase materials and our charges may include this time.

If you feel concerned about any charges issued to you please contact us on 021 237 0572 or email info@leighplumbing.co.nz

The Gas (Safety and Measurement) Regulations 2010 ‘the Regulations’ require us to carry out gasfitting work according to a specified codes of compliance. If your appliance is non-compliant with the Regulations, we will notify you in writing and issue a ‘failed’ certificate. If remedial work to ensure that the appliance meets Regulations is arranged with us within 7 days of the issue of this certificate, we will not make a second charge for the subsequent certificate (when the appliance is compliant).

Payment is due upon completion, or on receipt of invoice, and may be made by cash, cheque, credit card, debit card or online bank transfer.

Payments made online via a credit or debit card will be subject to a 2.9% processing fee. The total amount shown at the time of payment will include this fee which will be higher than the amount stated on the invoice total.

Once your job is complete, or if there is a pause in works, an email invoice will be sent. Please let us know before work commences if you would prefer an invoice to be posted to you.

Progress invoices are issued for some projects before completion. These cover the costs of labour and materials as work progresses. We know you need to stay informed, so we will normally send out progress invoices at the end of every stage of work (disconnection, pre-pipework, fit-off etc). We will also send progress invoices if, for any reason, there is likely to be a delay in the work.

You can request an invoice at any time by calling 021 237 0572 or emailing info@leighplumbing.co.nz

We reserve the right to stop work if progress payments have not been met.

A $15 + GST (small bag) or $30 + GST (small box) charge applies to any rubbish removed. Costs for larger amounts of rubbish, including spoils, will vary. If you prefer to retain any rubbish for your own disposal, please ask us at site or before work takes place. We are unable to return to replace rubbish once it has been removed from site.

At Leigh Plumbing we strive to provide you with a great customer experience. From time to time we may contact you to ask for your comments on the service we have provided. This helps us to understand how we can better meet your needs in the future.

If our service was great, or if something wasn’t quite right, we appreciate all feedback. Please email info@leighplumbing.co.nz or if you require an urgent response, please call us on 021 237 0572

If you do not understand, or wish to dispute any of the charges contained within our invoices, please notify us within 5 days of the invoice date.

For our full terms of trade please visit: http://leighplumbing.co.nz/terms-of-trade/