Payment is due upon completion, or on receipt of invoice, and may be made by cash, cheque, credit card, debit card or online bank transfer.

Payments made online via a credit or debit card will be subject to a 2.9% processing fee. The total amount shown at the time of payment will include this fee which will be higher than the amount stated on the invoice total.

Once your job is complete, or if there is a pause in works, an email invoice will be sent. Please let us know before work commences if you would prefer an invoice to be posted to you.

A 50% deposit will be requested upfront before work commences for all jobs valued at over $1000.

Progress invoices are issued for some projects before completion. These cover the costs of labour and materials as work progresses. We know you need to stay informed, so we will normally send out progress invoices at the end of every stage of work (disconnection, pre-pipework, fit-off etc). We will also send progress invoices if, for any reason, there is likely to be a delay in the work.

You can request an invoice at any time by calling 021 237 0572 or emailing info@leighplumbing.co.nz

We reserve the right to stop work if progress payments have not been met.

A $15 + GST (small bag) or $30 + GST (small box) charge applies to any rubbish removed. Costs for larger amounts of rubbish, including spoils, will vary. If you prefer to retain any rubbish for your own disposal, please ask us at site or before work takes place. We are unable to return to replace rubbish once it has been removed from site.

At Leigh Plumbing we strive to provide you with a great customer experience. From time to time we may contact you to ask for your comments on the service we have provided. This helps us to understand how we can better meet your needs in the future.

If our service was great, or if something wasn’t quite right, we appreciate all feedback. Please email info@leighplumbing.co.nz or if you require an urgent response, please call us on 021 237 0572

If you do not understand, or wish to dispute any of the charges contained within our invoices, please notify us within 5 days of the invoice date.

For our full terms of trade please visit: http://leighplumbing.co.nz/terms-of-trade/